What is happening to Health and wellness services at ANU?

ANU is expanding the way it provides health and wellness services to ANU staff and students.

ANU staff and students will soon be able to access improved and expanded health and wellness services through the ACT’s largest primary health care provider, the National Health Co-op (NHC).

The NHC operate eight medical clinics in the ACT. ANU staff and students will be able to access their comprehensive range of primary health and wellness services including GPs, nursing and psychology.

Why is ANU making changes to health and wellness services?

A new health and wellbeing centre will be opened on campus as part of the Union Court redevelopment. The new centre will offer ANU staff and students improved and expanded primary and allied health services.

As the University transitions to the new centre, which will be operated by the NHC, our staff and students will be able to access improved and expanded health and medical services on and off campus.

The new centre will commence operating from the beginning of Semester 1 2019.

What is happening to the existing ANU Medical Centre?

The ANU Medical Centre will continue to provide GP and nursing services to ANU staff and students during the transition period.

The services offered by the NHC are additional to the services provided by the ANU Medical Centre.

What does this mean for students?

Under the new arrangements, all enrolled ANU students will be eligible for a free NHC membership which will give them access to any of the eight (8) NHC clinics across the ACT.

The membership will provide students with access to bulk-billed primary health services through Medicare or their Overseas Student Health Cover with no out of pocket costs.

The NHC will also provide other allied health services such as physiotherapy and dietetics at a discounted rate for enrolled ANU students.

What does this mean for staff?

For ANU staff, annual Membership of the NHC is available for or either $10 per month or $100 annually; discounted membership is also available to staff with a concession card. Membership will enable staff and their children aged up to 17 years access to the NHC’s services any of their eight clinics in the ACT. Their services include including bulk-billed primary health care and allied health services such as Exercise Physiology, Diabetes Education and Dietetics.

What do the new arrangements include?

ANU staff and students will be able to access a comprehensive range of primary health and wellness services including GPs, nursing and psychology as part of their NHC membership at any of their eight off-campus locations.

When the NHC begins operations of the new health and wellbeing centre in Semester 1 2019 it will offer these services on campus as well as an expanded range of health and wellness services including sports medicine, podiatry and speech pathology.

What is happening with Counselling at ANU?

ANU will maintain its current counselling services which support ANU students and staff. Mental Health services can also be accessed at the NHC and will provide additional support to the current ANU in-house counselling services.

What will happen to my health records?

Once a patient becomes a member of the NHC, their existing health records from ANU Health Services will be transferred.

When the NHC begins operations in Semester 1 2019 it will work with ANU and ANU Health Services patients to transfer health records in accordance with the Health Records (Privacy and Access) Act 1997 (ACT).

All patients will be provided with 30 days-notice advising of the transfer of services to the NHC. Where patients prefer to move to another GP, patients may make a transfer request for a copy or written summary of their health record to be given to the patient or their nominated health service provider.

What if I don’t want to move to the NHC?

All enrolled ANU students and staff can continue to choose their own health provider or medical practitioner and seek treatment and advice at a facility of their choice.  ANU and the NHC will work with ANU Health Services patients to transfer health records in accordance with the Health Records (Privacy and Access) Act 1997 (ACT) and patients may make a transfer request for a copy or written summary of their health record to be given to the patient or their nominated health service provider.

How do I find out if my GP will continue to operate at ANU?

A full list of GPs operating as part of the NHC health and wellbeing centre will be made available online prior to the transition of services to the NHC.

Will internships and professional placements be made available to ANU students?

The NHC will work with ANU to provide health education services and clinical placement opportunities for General Practice, Psychology and other ANU health professional students.

Why has ANU decided to go to an outside provider for this service?

The University wishes to expand and extend the range of medical and health services available for our staff and students. The arrangement with NHC means that students and staff will be able to access a wide range of medical and health service here on the campus, but also at any of the eight NHC clinics around Canberra.

Where are the NHC’s clinics located?

The NHC operates eight other clinics in the ACT. These are located at Macquarie, Evatt, Belconnen, Higgins, Kippax (Holt), Charnwood, Chisholm and Wanniassa. More information on the NHC is available at www.nhc.coop.